Missing points, billing issues, questions regarding your status, stay feedback, or a promotion related query. There can be several reasons you may need to contact IHG One Rewards customer care for.

However, depending on your elite status, and memberships with IHG One Rewards, there can be different ways to contact IHG Rewards customer care.

If you are an IHG Ambassador.

With numerous other benefits of an IHG Ambassador membership, you get access to their fantastic email support team.

I prefer emailing over calling customer care any day. Unless it’s time-critical.

And IHG Ambassador’s email support is precisely what one would expect from email support. No going through hoops of AI or chatbots, no explaining your problem again and again, and not waiting for days for a revert.

IHG Ambassador’s email support can be accessed at ambassador at ihg dot com.

Typically, a response can be expected within 24 to 48 hours for most queries. When there is something complex to deal with, they may take a bit of more time.

If you are a Diamond elite, or a Kimpton Inner Circle Member.

IHG has a dedicated Diamond support for IHG One Rewards members with their Diamond elite status. Dedicated Diamond Support can be accessed here.

Similarly, Kimpton Inner Circle members get access to a Dedicated VIP line, which can be accessed here.

IHG Customer Care phone numbers.

If you don’t currently hold any of the status above, the first thing you should do is subscribe to our points and miles newsletter. It will help you achieve elite status with IHG faster.

And then, you can contact IHG Rewards customer support at any of the numbers provided on the official site.

IHG Customer Care Email.

If you are like me, and prefer emailing over calling, just shoot an email with your query to ihgrewards at ihg dot com.

IHG Customer Support on X (formerly Twitter).

X is becoming an excellent tool for customer support. You just need to be careful about not sharing any personal information like account number, reservation ID etc.

You can contact IHG’s customer support team on Twitter/X here.